TERMS & CONDITIONS
Van Diemen Films Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.com.
1 Our Contact details:
Van Diemen Films Ltd. Accounts:
Bridge House, Branksome Park Road, Camberley, Surrey GU15 2AQ England U.K
Phone: 01276 61222 Email: firstname.lastname@example.org
VAT No. 641352169, Company No. 2812042
Van Diemen Films Ltd. Sales & Deliveries:
281B Dorchester Court, London Road, Camberley, Surrey GU15 3HE
Phone: 01276 408804 Email: email@example.com
2 .Service, Repair and Conversion Work
There is a risk involved in the dismantling of lens optical units, particularly older lenses that damage to the elements or mechanical components may occur during the process for which we do not accept liability. This possibility of damage is accepted by and entirely at the clients own risk. The cost of replacement parts if available and the labour involved will be charged to the client.
3 Lens Specification Engraving
The engraving on individual lenses may vary according to the original manufacturers design changes. Van Diemen published specifications may also vary to match such variations.
Lenses will be scaled in the same format to that which they arrive in unless otherwise stated or discussed and agreed with the client i.e. T or F.
4 Shipping and Handling
1.There is a minimum charge of £5.00 for any shipment. 2. UK Royal Mail Deliveries are limited to 2kg. Deliveries above 2kg will automatically be dispatched by courier. Due to currency instability published prices may be subject to change.
5 International Shipping and Handling
International Shipping is by Small Packet (Petit Paquet) below 2kg. International shipments above 2kg will be automatically calculated and sent via courier.
Van Diemen Films Ltd are not liable for any goods in transit. Warranty is applicable ex works Camberley. It is the responsibility of the client to cover shipping and insurance to and from Van Diemen.
7 Delivery Schedule
In stock items ordered by 3.00pm will normally be despatched the same day by overnight courier or Royal Mail Special Delivery. If any item you order is out of stock we will despatch to you as soon as possible and in some cases the manufacturer may deliver direct to you. If any item is likely to be delayed for more than 1 week we will contact you and offer you the option of waiting or choosing an alternative product.
8 Back Orders
If your item is not in stock, we will back order for you. If an item is likely to be delayed by more than 1 week we will contact you and offer you the option of waiting or choosing an alternative product.
9 Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero
Unless otherwise stated all goods are new and covered by the full manufacturers warranty.
11 Reaching Us
If you need to reach us, please email us on firstname.lastname@example.org Alternatively, you can call on (01276) 408804 or write to us at Van Diemen Films Ltd. 281B Dorchester Court, London Road, Camberley, Surrey GU15 3HE England U.K
12 Returns Policy
We will meet all our legal obligations regarding product returns but if you have any doubts about the suitability of a piece of equipment for your needs please discuss it with us. We are happy to offer advice and we like to get to know our customers which seems to work because many of you have been coming back to us for quite a few years now. In the unlikely event of a piece of equipment simply not meeting your needs then we will give a refund provided that the item is returned in as new condition with all packaging and accessories undamaged and subject to a re-stocking fee of 10% to cover our administration and delivery costs.
13 Remittance Terms
Orders are normally dispatched on payment of invoices. If you intend buying from us regularly you may apply for a credit account and your orders could still be placed via the website but then invoiced for payment on terms to be agreed.